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From Norfolk RCC

The 'where can i get to?' project aims to increase the availability of information on community transport in Norfolk make maintaining a database of all serviecs and making that infomation available on the web, over the phone and in hard copy in various places within your communities.

The project is in the final stages of development and will be launched soon. You can sneek an advanced peek at the public face of the website by going to http://www.whercanigetto.org.uk/index.php

This project has been developed by Norfolk RCC, Norfolk County Council, North Norfolk VCS together and the North and West Norfolk Community Transport forum.

Information for Community Transport Providers

If you are not already listed or have signed up to be on the where can i get to site please contact Norfolk RCC.

Below is the help information that is being developed to support providers to use the site. This is still an active project so let us know if you have any feedback or want additional elements in the help content and we'll see what we can do.

It is important that all providers include as much information as possible and keep that information up to date. Once the site is live a monthly update email will be sent with your current details asking you to confirm their accuracy or click a link to update them.

You can update your details at any time on the provider part of the ‘where can I get to?’ website.

To enter the provider section of the website navigate to http://www.wherecanigetto.org.uk/providers in your web browser.

Complete your log in and password details and click log in
You’ll be taken to a welcome screen, then click the link to ‘Proceed to provider home page’

Here you will be presented with three options

1. View and amend my profile- Allows you to update your organisation contact details, upload a logo and change your password
2. Update my provider statistics- This feature allows you to input stats for your service that you can then download and analyse later.
3. Manage the list of services that are provided- This is where you add you can add new services you provide (such as a new mini bus route) or update the details of existing services.

View and amend my profile

Clicking this link will take you to a page that displays information about yoru organisation in a number of boxes.

You can change the text in any of these boxes to update this information

You can also upload a logo or other image that will appear at the top of your profile page, the image must be in ‘gif’ format and not exceed 150px in width or height

Before saving you must tick the box acknowledging that your details will be made public

Then click the save button at the bottom of the page to make the changes.

Update my provider statistics

This is an entirely optional feature of the site. It allows you to add detail of journey’s and miles your scheme has undertaken each month. This can be a useful tool in demonstrating to funders and partners the value of your service.
Each month is listed informing you whether you have already added statistic or giving you the option to do so.
Ticking the tick boxes to the right of each month, followed by the export button at the bottom of the screen will export those months statistics in a format that can be read by Excel or other spreadsheet programs.

Manage the list of services that are provided

The most important part of the site contains details of the services you provide.
The first page lists the services you currently have on the system and give you the options to edit, suspend, delete or add additional services.

• Suspend- suspend is a useful feature as it hides that service from public view without deleting any of the information. This is helpful is you have a sudden rush on demand or loose a volunteer. Once you’re up and running again clicking unsuspended will make the service visible again.
• Delete- Not recommended delete permanently removes the service. Do not do this unless you are sure that this service will not run again.

• Edit- This shows a form with all the details of your service on it. Click to add or change details in any of the boxes

For some fields you have a choice of options. You can click to select these or Ctrl-click to select multiple options or deselect choices.
Please include as much information as possible

Three very important options:

• Contact Information- You have the option to set this to use the contact information for your organisation (the ones on your profile page) or add service specific details. You can use this to add the name and phone number of a local contact for example

• Areas that you cover- Here you detail the locations that you will pick up from. Click the amend button to trigger the pop up window, begin typing into the search box the area you want to add and then select it from the list that appears. It will be added to the top of the screen. You can add as many areas as you want. The system recognises parishes, wards and districts only. If you add a district or ward the system will include your service in all the areas within that district or ward e.g. all the parishes in North Norfolk
  

• Destinations that you serve- You can select these to be the same as the Areas that you cover or select a different set. You have the option to select a higher level geography, so for example if you will take passenger anywhere in Norfolk simple select ‘Norfolk’. If you take people to a specific point e.g. the N&N Hospital, select the closest geographic match, in this case Norwich, Norwich will appear in the list at the top of the page with the option to add ‘More Details’, click this and type in the additional information e.g. Norfolk and Norwich Hospital.

Add new service- Finally on the services page this link takes you to a blank form that you fill in exactly how you would when editing an existing service.